Returns & Warranty
At Jittmer LLC, we want you to be happy with your purchase. Whether you need to request a return or submit a warranty claim, we’re here to help.
Returns & Warranty
Returns Policy
Returns are accepted within 30 days of delivery for eligible Jittmer products.
To qualify for a return, products must be:
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Unused
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In their original condition
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In their original packaging
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Returned with all included parts and accessories
Only the original purchaser or authorized recipient may request a return.
How to Start a Return or Exchange
Please do not send your order back without first submitting a request through our return portal.
Enter your order information and follow the instructions provided. If your request is eligible, the portal will provide the applicable return authorization and shipping instructions.
Returns sent outside the portal or without authorization may be delayed or may not qualify for a refund.
Return Shipping and Fees
Customers who purchased Redo return coverage with their order receive free return shipping on eligible returns.
Customers who did not purchase return coverage are responsible for the cost of the return shipping label unless the product arrived damaged, defective, or incorrect.
A $3 processing fee may be deducted from refunds. Original shipping charges are non-refundable.
Refunds, Store Credit, and Exchanges
Refunds, store credit, and exchange orders are processed after the returned item arrives at our return location.
Refunds are issued to the original payment method. Please allow several business days for the funds to appear, depending on your bank or payment provider.
Products that are used, damaged, incomplete, missing original packaging, or otherwise outside our policy may be denied or subject to an adjusted refund.
Bundles, Multi-Packs, and Promotional Offers
If you return only part of a discounted bundle, multi-pack, or promotional offer, your refund may be recalculated using the standard retail prices of the products you keep.
Any remaining eligible balance will be refunded after the returned products arrive.
Gift Returns
Gift returns are subject to verification. We reserve the right to approve or deny a gift return to help prevent unauthorized returns.
6-Month Limited Warranty
Every Mulli-Can™ includes a six-month limited warranty covering defects in materials and workmanship under normal use, beginning on the original purchase date.
For an approved warranty claim, we may choose to:
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Replace the product
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Refund the purchase
What’s Not Covered
The limited warranty does not cover:
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Normal wear and tear
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Cosmetic damage, including scuffs, scratches, or fading
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Damage caused by misuse, accidents, improper installation, or unauthorized modifications
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Lost or stolen products
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Products purchased secondhand or from unauthorized sellers
How to Submit a Warranty Claim
Email customersupport@jittmer.com with:
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Your order number from TikTok Shop, Amazon, or jittmer.com
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The purchase date
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A brief description of the issue
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Photos or video clearly showing the problem
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Your shipping address if a replacement is approved
We’ll respond within two to three business days with next steps.
In most warranty cases, no return is required. If we need the product returned, we will provide instructions and cover the return shipping cost.
Important Notes
The six-month warranty applies specifically to the Mulli-Can™. Change-of-mind returns, gift returns, and other non-warranty requests follow the 30-day return policy and may incur return shipping or processing fees.
We recommend keeping the original packaging during the return and warranty periods.
Policy Updates
Jittmer LLC may update this policy at any time. The policy in effect when an order was placed will generally apply to that purchase unless otherwise required by law.
Legal Information
This warranty gives you specific legal rights. You may also have other rights that vary by state.
To the extent permitted by law, implied warranties are limited to the six-month warranty period. Jittmer LLC is not liable for incidental or consequential damages where such limitations are permitted.
Questions?
If you’re unsure whether your issue qualifies, contact customersupport@jittmer.com. We’re happy to help.
